Engaging Stakeholders

Udder's guide to engaging stakeholders (as part of Discovery)

Engaging stakeholders is crucial in gathering feedback and insights on the current HR processes. Stakeholders include HR team members, managers, and employees. Engaging with stakeholders helps HR leaders understand the needs of the organization and identify the areas where HR technology can make the most significant impact. It is a key step in the discovery stage.

Here are some tips for engaging stakeholders:

• Conduct surveys: Conduct surveys to gather feedback on the current HR processes. Surveys can be sent out to all employees or targeted to specific departments or roles. Use open-ended questions to encourage stakeholders to provide detailed feedback.
• Hold focus groups: Hold focus groups with employees to gather in-depth feedback on their experiences with HR processes. Focus groups can be conducted in person or virtually, and can be organized by department or role.
• Conduct interviews: Conduct one-on-one interviews with key stakeholders, such as HR staff, managers, or high-performing employees. These interviews can provide detailed insights into pain points and areas where HR technology can significantly impact the most.
• Use online collaboration tools: Use online collaboration tools to gather feedback and insights from stakeholders in real-time. Collaboration tools can be used to gather feedback on specific HR processes or to facilitate discussions on potential HR technology solutions.
• Engage with employee representatives: Engage with employee representatives, such as the employee council or union representatives, to gather feedback on the current HR processes and potential HR technology solutions.

Examples of Stakeholder Feedback:

Here are some examples of stakeholder feedback that HR leaders may consider:

• HR Staff: HR staff may provide feedback on the time and effort required to manage HR processes, such as recruiting or benefits enrollment.
• Managers: Managers may provide feedback on the communication and collaboration between HR staff and managers, or the effectiveness of the performance management process.
• Employees: Employees may provide feedback on the onboarding process, communication with HR staff, or the availability of training and development opportunities.

Conclusion:

Engaging stakeholders is a crucial step in the discovery stage of HR technology. HR leaders can gather feedback and insights on the current HR processes by conducting surveys, holding focus groups, conducting interviews, using online collaboration tools, and engaging with employee representatives.

This feedback will help HR leaders understand the needs of the organization and identify the areas where HR technology can make the most significant impact.